Last Updated: May 2026
Ride by iPakket is operated by iPakket Corporation.
This Privacy Policy explains how we collect, use, share, protect, and manage personal information when you use our website, mobile application, electric scooters, e-bikes, vehicles, customer support, payment systems, or any related Ride by iPakket service.
By using Ride by iPakket, you agree to the practices described in this Privacy Policy.
We collect only the information needed to operate, improve, secure, and support our services, including:
Account Information
Name, email address, phone number, password, date of birth, account preferences, and user profile details.
Identity Verification Information
Government-issued ID, passport, driver’s license, selfie images, liveness checks, age verification, and other documents or data required to confirm your identity.
Payment Information
Payment method details, billing information, transaction history, invoices, unpaid balances, refunds, and payment confirmations.
Usage Information
Ride start and end time, trip duration, ride history, vehicle used, parking location, service area activity, and usage behavior.
Location and Geolocation Data
Real-time location, GPS data, device location, route data, parking location, and geofencing information. This information is necessary to unlock devices, track rides, manage service areas, support safety, and recover devices.
Device and Technical Information
IP address, browser type, device type, operating system, app version, identifiers, crash logs, diagnostics, cookies, and similar technologies.
Support and Communication Information
Messages, emails, calls, complaints, incident reports, accident reports, photos, support tickets, and other communications with our team.
Safety and Compliance Information
Information related to accidents, misuse, improper parking, damaged devices, lost or stolen devices, law enforcement requests, city compliance, insurance claims, and operational investigations.
We collect information in the following ways:
Directly from you when you create an account, contact support, upload documents, make payments, or use our services.
Automatically through our website, app, scooters, e-bikes, vehicles, GPS systems, IoT devices, cookies, and software tools.
From third-party service providers that help us operate the platform, verify identity, process payments, manage devices, improve security, or comply with legal requirements.
We use personal information to:
We do not sell your personal information.
Ride by iPakket works with trusted third-party providers to operate and secure the service.
These providers may process personal information only as needed to provide their services to us.
This may include:
Atom Mobility
We may use Atom Mobility or related mobility software providers to operate our mobile application, rider accounts, bookings, fleet management, ride tracking, geofencing, customer support tools, dashboards, and operational data.
Sumsub
We may use Sumsub or similar identity verification providers to verify user identity, age, documents, selfies, liveness checks, and fraud prevention information.
Payment Providers
We may use payment processors such as Stripe or other authorized payment partners to securely process payments, refunds, invoices, deposits, fees, and billing information.
Communication Providers
We may use email, SMS, phone, or notification providers to send account alerts, support messages, verification codes, service notices, and promotional communications where allowed.
Safety, Certification, and Compliance Providers
We may work with UL Solutions or other certification, testing, safety, audit, or compliance organizations for device safety, documentation, certification processes, operational review, or regulatory compliance. These providers may only receive personal information if necessary for a specific safety, legal, compliance, or investigation purpose.
Legal, Insurance, and Government Partners
We may share relevant information with insurers, legal advisors, law enforcement, regulators, municipalities, or public agencies when required by law, permit obligations, claims, investigations, safety issues, or protection of our rights.
To protect users, prevent fraud, comply with city requirements, and confirm eligibility, we may require identity verification before allowing access to certain services.
This process may involve collecting or processing:
We use this information only for identity verification, safety, fraud prevention, legal compliance, account security, and eligibility purposes.
Where required by law, we will request your consent before collecting or processing biometric information.
Location data is essential to operate Ride by iPakket.
We use location information to:
Some location data may continue to be collected while a ride is active or until the ride is properly ended.
If you disable location permissions, some features may not work, and you may not be able to use the service.
Our website may use cookies and similar technologies to improve functionality, analyze traffic, remember preferences, support security, and understand how users interact with our website.
You may adjust your browser settings to refuse or delete cookies.
However, some website features may not function properly without cookies.
We may send you promotional emails, SMS messages, app notifications, or offers where permitted by law.
You may opt out of marketing communications at any time.
Even if you opt out of marketing, we may still send important service messages, including payment notices, safety alerts, account updates, ride information, or legal notices.
We may share personal information only when necessary and appropriate, including:
With service providers that help us operate Ride by iPakket.
With payment processors to complete transactions.
With identity verification providers to confirm eligibility.
With municipalities or regulators when required by permit, law, or public safety obligation.
With law enforcement when legally required or when necessary to protect users, the public, our devices, or our company.
With insurers, attorneys, or advisors in connection with claims, disputes, investigations, or legal obligations.
In connection with a business transaction, such as a merger, financing, acquisition, restructuring, or sale of assets.
We do not sell your personal information.
We keep personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, support safety, and maintain business records.
Some information may be kept longer when required for:
When information is no longer needed, we will delete, anonymize, or securely retain it according to our internal policies and legal obligations.
We use reasonable administrative, technical, and physical safeguards to protect personal information.
These safeguards may include access controls, encryption, secure payment processing, identity verification, monitoring, internal policies, and limited access to personal data.
However, no system can be guaranteed to be completely secure. Users are responsible for keeping their login credentials confidential and for notifying us immediately of any unauthorized account activity.
Depending on where you live, you may have rights regarding your personal information, including the right to:
To exercise these rights, contact us at:
support@ridebyipakket.com
We may need to verify your identity before completing your request.
You may request deletion of your Ride by iPakket account and related personal data by emailing:
support@ridebyipakket.com
Ride by iPakket is not intended for children.
Users must be at least 18 years old, unless a higher age is required by local law.
We do not knowingly collect personal information from children. If we learn that a child has provided personal information without authorization, we will take steps to delete it.
Ride by iPakket may operate in different cities, states, or countries.
Your information may be processed in the United States or other locations where we or our service providers operate. Expanding our services continuously in Europe and the UK.
When personal information is transferred internationally, we take reasonable steps to protect it according to applicable law.
Where applicable under GDPR, UK GDPR, or similar laws, we process personal information based on one or more legal bases, including:
Users in applicable jurisdictions may have additional rights to access, correct, delete, restrict, object to processing, or request portability of their personal information.
To exercise these rights, contact:
support@ridebyipakket.com
Our website or app may contain links to third-party websites, services, policies, or platforms.
We are not responsible for the privacy practices, content, or security of third-party websites that we do not control.
We encourage users to review the privacy policies of any third-party service they visit or use.
We may update this Privacy Policy from time to time.
If we make important changes, we may notify users through the app, website, email, or other reasonable means.
Continued use of Ride by iPakket after an updated Privacy Policy is posted means you accept the updated policy.
For questions, concerns, or privacy requests, contact:
Ride by iPakket / iPakket Corporation
Email: support@ridebyipakket.com
Address: 334W 57th St, New York, NY, 10019
